Refund Policy

Last updated: September 15, 2026

We want you to be happy with Aplixx. Here is how refunds work.

Subscriptions

• You can cancel anytime ÔÇö access continues until the end of the paid period.
• Subscription fees are generally non-refundable once the billing period has started.
• If a technical issue prevented you from using a purchased plan, contact us within 48 hours for a review.

Rentals & Pay-Per-View

• Rental purchases are final once the video has been played.
• If a rented video fails to play due to a platform error, we will re-grant access or issue a refund.
• Accidental duplicate purchases are refunded in full ÔÇö just contact us before playing.

How to Request

Open a ticket at Help & Support or email billing@aplixx.app with your payment ID. Approved refunds are processed to the original payment method within 5–7 business days.